Receive A Confirmation Email
When booking an appointment online, make sure to complete ALL steps of the booking process, including hitting the Confirm button at the end. When you are all done, you will receive a confirmation email in your inbox. If you don't get an email, chances are good that something went wrong… wait a few minutes and try booking again.
Important! Arriving For Your Appointment
We are located at 4283 Piedmont Avenue Suite G1, across the street from Shimizu Japanese restaurant. The studio is located in the garden courtyard towards the back of the building. We do not have a receptionist; for security reasons our door remains locked during sessions. If you arrive early and the door is locked, please check back at your scheduled time. We have outdoor seating available should you arrive early and in colder weather or on rainy days we do have a waiting room available directly across the walk way. The security code to enter the waiting room will be included in your confirmation email.
Double Check Your Appointment Time and Date
We've had a number of clients showing up on the wrong date after making arrangements for babysitters and to leave work early. Please double check the time and date on your confirmation to save yourself from this horrible frustration!
Cancel Your Appointments Online
You can cancel up to 24 hours in advance at no charge. Same day cancellations will be charged for 100% of the services booked. To cancel your appointment, please follow the link at the bottom of your appointment confirmation email. If for any reason this doesn't work, email us to cancel.
Call Us About Timely Matters
If you are running late or if you are unable to make your appointment calling or texting us at 510-986-4213 is the best way to reach us. We try to return urgent calls between our sessions, but on fully-booked days, it can be very difficult. At the latest, we'll do our best to return your call by the end of the day. Your patience and understanding is greatly appreciated!
Skin Care Products: Clean and Cruelty-Free Formulations
You want to change your skin and we want to give you the best results possible! We have thoroughly researched the skin care products we use in our facials for efficacy and quality of ingredients. Our products are extremely clean formulations and are 100% cruelty-free, synthetic-free, free of harsh preservatives and chemicals with the exception of a few of our acne products. They are also highly active, utilizing enzymes, acids and proteins that have not been heat processed. (Many skin care lines have harsh preservatives and are heat processed, which reduces their efficacy) We also select products that do not contain heavy floral scents; however, many do naturally smell fantastic!
While we have great retail products and simple skin care regiments available, we don't believe in sales pressure, and we don't push expensive skin care routines. However, we know our products produce great results and we are happy to recommend products that will improve your skin and educate you on what mistakes you may be making with your home care regimen. We recommend simple regimens that are easy for busy schedules. If we don't have exactly what we think you need, it is not uncommon for us to send you out with product recommendations of items we do not keep in stock. We often also recommend supplements that benefit skin function as well as nutrition and lifestyle tips for ultimate skin health.
You can purchase products from us during your appointment time, or you can easily order via our product page and set up a time to pick up your order. Otherwise, we'll be happy to mail products to you via USPS for a small fee, which is dependent on the size of the order.
Talk With Us During Your Facial
Before your facial, tell us about your goals for skin care so we can tailor the session to your needs. During your facial sessions, it is your responsibility to inform us of any discomfort to avoid burning or irritating your skin. Please speak up! Peels should feel prickly and tingly, and extractions should not leave you wincing in pain. When done the correct way and with care these treatments should not only feel comfortable, but get great results.
Your Skin May Be Red Immediately After A Facial
Depending on the focus of your treatment, it's possible that your skin will become slightly red for the day. It may also peel and flake in the days following depending on what type of exfoliation techniques we use. If this concerns you please let us know when you arrive for your treatment or in the notes section of our online booking system.
Let Us Know How You Feel About Extractions
Some clients thoroughly enjoy extractions, and some can't stand them. We are usually very thorough with extractions as we believe they are the most beneficial part of the facial but we can easily tailor your appointment to your preferences. If extractions make you uncomfortable, or if you prefer that we focus on them, please let us know.
There's usually plenty of free parking nearby, or metered parking in front of the building. Parking on evenings after 5pm and on weekends, especially during drop off times for the school across the street
(2:00-3:30pm M-F) can be more sparse... please allow yourself plenty of extra time. Street parking on Piedmont ave. is free after 6pm.
There is free two hour parking on the side streets off Piedmont avenue.
Metered parking (two hour limit) is in the front of the building. Area meter reader’s ticket aggressively, so make sure you come prepared with ample change and put plenty of time on the meter.
Evening and Weekend Appointments
Parking in our area in the evenings after 5pm and on weekends, and especially during school pick up times (2:30-4pm) can be difficult. And long commutes are unpredictable. When booking your appointment, please allow yourself plenty of extra time to arrive safely and happily. We recommend the Parkmobile parking app for easy and flexible parking options.
Evening appointments book up in advance and you may notice when trying to booking that most of these times are unavailable. Feel free to email us to make your weekend and evening appointments in advance, and/or we can place you on our cancellation list.